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Quality, Safety and Environment

2010 brought significant administrative changes on account of the disincorporation following the unbundling. This resulted in the unification of all QSA and RSPP functions in the territorial structures of the TOS BUs, within the Central Office for Quality, Safety and Environment (DCQSA). Within this ambit the coordinating role of al subsidiaries and investee companies was strengthened.

During 2010, the objectives set by the DCQSA were achieved with satisfactory results, while it must be remembered that the DCQSAs service function is directed at all company structures within the Group, with particular involvement by the territorial operating companies, which demonstrated a significant effort and commitment to reach the ambitious objective of certifying our integrated Quality, Safety and Environment management system.

Specifically, OHSAS 18001:2007 certification was obtained for the 1st and 2nd scope segment and activated the necessary actions for the 3rd scope which involved, respectively:

  • in May 2010 the maintenance of the arguments for the 1st scope segment, the waste management services and district heating management of the TOSs and the central Hera S.p.A. support and management structures;
  • maintenance of the arguments of the 2nd scope segment which are the gas and electricity distribution at the TOSs and the related sector management structures, Laboratories and the Large Plants Structure,
  • in addition to the initiation of necessary actions for the acquisition of certification for the 3rd scope segment which completes the procedure authorised by ACCREDIA.

This effort concluded with a decidedly satisfactory result, with points of excellence, but also improvement areas, particularly within the 3rd portion segment which posted two major non compliances that will be addressed in the first two months of 2011.

In May 2010, the reviews to renew ISO 9001 and ISO 14001 certifications were successfully completed. For both certifications, after concluding the two certification paths, the company saw improved results overall, compared to the previous situations without any non-compliance areas and a net decrease in minor non compliances.

Two further milestones were reached in relation to these two schemes: the securing of 9001 certification for the General Management of Large Plant Engineering and 14001 certification for Group company Uniflotte.

Among the 2010 results was the achievement of the prestigious milestone represented by the certification of the environmental management system and validation of the environmental declaration for Emas registration purposes of the Casalegno di Imola co-generation plant, a significant 80 megawatt plant serving the district heating needs of Imola.

The Presidio Privacy [Privacy Control] unit defined and consolidated an organisational model for management of privacy, which addresses organisational and managerial ambits through which to govern outsourced activities, intervene in order to prevent unlawful conduct, define a single privacy management system for the Hera Group and re-engineer processes for privacy purposes. In this context, numerous activities took place including, as an indication:

  • Joint setting up of the System with the Company Management.
  • Network organisation.
  • Appointment of persons in charge of processing.
  • Establishment of a system of governance and internal control.
  • A procurement system was set up.
  • A Letter of Engagement was distributed to all employees.
  • Accountability for privacy was formally announced to all subsidiaries
  • The procedure for assignment of accountability to all suppliers was defined.
  • The template study phase to be adopted with the public administration was completed.


All training activities regarding workplace Health and Safety for senior managers were completed in 2010, and as part of the programme, tiered training was carried out for supervisors and workers.

In 2010, the computerisation of the management aspects of occupational medicine was almost definitively completed, along with gathering of information to complete risk assessment documentation and managing accidents.

Following the completion of the course on the investigation techniques for accidents and near misses, usage rights were acquired for the methodology of this training, known as SCAT. The instrument was further streamlined and customised for Heras needs and was fully applied in 2010, passing the tests and acceptance testing, but requires further effort in its application for alignment of all business areas so that it is used methodically and consistently by them.

At the same time, an audit cycle was completed by the Central Office for Purchases and Contracts to verify the degree to which the primary company procedures are applied regarding control of suppliers and supplies. The initiative was begun in the TOSs of Modena and Ravenna in 2009, and was completed in the other TOSs and in Herambiente during 2010.

A series of initiatives were conducted in preparation for Emission Trading certification, such as:

  • conducting internal audits,
  • organising a task force on the specific issue of analysing common problems and aligning behaviours.


As a consequence, in the initial months of 2010 a positive result was achieved with the acquisition of the certification on all ten plants assessed, with the correspondence of the data and the system management that were the objects of the certification.

All of these activities were in addition to the ordinary activities that DCQSA plans and executes to maintain the Integrated Management System of the Group. Obtaining certifications certainly takes a maximum effort, but this does not relieve us of the obligation to ensure continued improvement, a requirement in all three certification standards that we have adopted: 9001, 14001 and 18001.

During 2010 the significant process of reviewing the assessment process of the environmental aspects and legislative compliance continued.

There was a strong commitment to carrying out the respective internal controls, which are fundamental to monitoring the degree of efficiency and effectiveness of the management systems. 8 complete internal audit cycles were completed, totalling 195 internal audits. Training of employees on issues involving quality management, health and safety and the environment were very important in 2010 with over 48,000 hours of training being provided in the classroom or on the job.

Among the principal ordinary activities carried out in 2010, DCQSA was mainly involved in:

  • QSA inspections to ensure compliance of procedures and instructions prepared by various company structures;
  • Updating system documentation, the QSA Manual, System procedures, Risk analysis documents and Environmental analyses;
  • Supporting Facility Management in inspecting area supervision of TOSs and structuring significant projects for addressing several NCs regarding the internal control of environmental aspects and the controlling of suppliers to the structure itself.

We reiterate that the DCQSA has also had significant obligations in regard to the disincorporation, and in January 2010 the Prevention and Protection Services and all territorial QSA functions, that previously reported to the TOC Managers, were centralised to report to the DCQSA.

At the end of 2010 a further reorganisation of the DCQSA was carried out, which reinforced the specialisations of the employees and promoted synergies on technical aspects of the business.