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Training and Development

The research programme in collaboration with CRISP (Inter-university Research Centre for Public Utilities Services) carried out a study on corporate universities and advanced managerial training applied in public utilities services.

As part of institutional and managerial training programmes, additional programmes of individual coaching and training regarding economic and managerial aspects of public utilities were developed that involved management personnel.

In addition, in collaboration with Alma Graduate School, the second edition of the Managerial Development programme was created, to strengthen managerial skills and develop managerial potential of the personnel involved.

As part of the collaboration with the Alma Mater Foundation, the fourth and fifth versions of the high level training course Regulation and markets in public utility services for executives and managers were taught.

In the second half of 2010, a program of meetings focused on providing updates for Health and Safety Managers pursuant to Legislative Decree 106/2009 (which amended Legislative Decree 81/2008).

In the Back Office area a Practice Community was set up and a supporting IT tool was developed to support professional communications between the members of the practice community.

Training for trainers on the Networks area of the two Pilot TOSs (Bologna and Imola/Faenza) was provided as part of the Work Force Management project and involved over 80 employees.

The trainers ere provides with teaching method training as well as teaching management training, with particular attention to the motivational and cultural change aspects tied to the technological innovation model of the WFM system. Both the classroom technical training aimed at learning the operation of the system and that structured along a base model, aimed at ensuring uniformity of system knowledge and the logic of its operations, and specialised models aimed at learning the individual functions required for management of event, conducting and maintenance interventions were provided

In 2010, the training for compliance with legal requirements was continued (fire, first aid, etc.).

In 2010 the intense training activity and professional refresher courses continued for both technical and operating staff as well as specific activities aimed at maintaining and enhancing the operating skills required for activities that are deemed to be critical from the point of view of service quality, safety and potential environmental impacts.

A knowledge management course which involved all Hera Trading personnel was held.

Since 2006, Improvement Groups represent one of the principal methods adopted by Hera Group to involve personnel (in particular, office workers and blue-collar workers) and create opportunities for active participation in the improvement of daily working activities, enhance professional skills and, consequently, improve the working environment, motivation and the sense of belonging. During 2010, three new improvement groups were formed in response to specific requirements indicated by the TOSs of Bologna and Forl-Cesena and by Herambiente. The Forl-Cesena TOS formed a group the purpose of which is to analyse avoided accidents and to list and map over 50% of avoided accidents. Herambiente has dedicated a group to classifying the accidents and analysing them, with in depth analysis of the causes and recommendations for reductions of the ensuing risks. The Bologna TOS has dedicated a group to the process of managing ancillary activities and to verifying measurements of gas, water and district heating within networks and management.

As is now common practice, during 2010 improvement initiatives approved by management are subject to specific monitoring during their implementation phases.

There were more than 29,000 participants in various training initiatives and more than 96% of Group employees took part in at least one training activity.

The total financial investment in 2010, net of personnel and internal staff costs, was Euro 753,235.

These data confirm the substantial commitment of both funds and resources that the Hera Group dedicates to the career advancement and continuous development of it human capital.

Training AxisMan hours
Professional training and specialised courses65,623
Quality, safety and environment48,372
Institutional and managerial training24,786
Information technology4,877

The Graduates Programme continued in 2010; the project began in 2004 with the objective of recruiting and hiring new graduates with high professional potential. Currently, 91 employees that joined the Group in 2004 continue to be employed.

In 2010, 60 recent graduates were assessed for selection. Subsequently, 11 new employees were hired and have now completed the introductory training, which also includes the basic management course.

A Potential Development Project was started in 2008 with the objective of enhancing and developing potential in young resources employed in the Group.

All staff belonging to the 2004, 2005 and 2006 editions of the Graduates Programme participated in the project, as well other young employees with similar demographic and educational characteristics.

Beginning in February 2008 a total of 95 employees who, having first had a motivational and orientation interview, then participated in two days at the Assessment Development Centre during which the professional growth potential was evaluated for each participant.

In line with the results achieved, individual professional growth plans were designed, which are currently being frequently monitored.

Hera Group has a framework agreement with the University of Bologna that includes incentives for training of students and recent graduates, with particular attention to subjects related to water, energy and waste management, by granting study grants of 6 months for students and 12 months of recent graduates.

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